Food Hampers & Baskets for any Occasion
This Month's Specials!
Corporate and Bespoke
Wine Gifts
Whisky Gifts
Champagne Gifts
Trays and Trugs
Best of British Hamper Selection
Organic hamper Range
Gluten Free Hampers
Pamper Hampers
China Gift Ideas
More Gift ideas for New Home, Wedding etc..
Picnic Rugs & Picnic Accessories
Picnic Backpacks & Shoulder Bags
Willow Picnic Baskets
Luxury Willow Picnic Hampers
Picnic Folding Chairs
Garden Games
Towel & Bathrobe Gift Sets
Gifts for Him
Gifts for Her
Basketware
Clearance Offers
Christmas Hampers 2009
Christmas Food Hampers Lite 2009
Valentine's Day 2010
Mother's Day 2010
Easter 2010
Father's Day 2010
Quick Facts About Us Delivery Policy Card Payment Processing *Highlands, Offshore & EU Delivery Charges Terms & Conditions Timed AM Deliveries FAQ's Sitemap Contact Us
About Food Hampers About Christmas Hampers About Picnic Hampers About Premium Willow Picnic Hampers About Pamper Hampers About Garden Games About Mothers Day Hampers About Easter Hampers About Hampers About Folding Picnic Chairs About Corporate Gift Hampers Add URL Links Food and Wine Gifts. Whisky and Champagne Presents. Willow Picnic Hampers. Picnic Backpacks. Organic Baskets. Picnic Chairs and Picnic Rugs.Corporate Hampers. Garden Games. Gifts for Him and Her. Towel and Pamper Gifts. Wedding and New Home Presents. Christmas Hampers and much more. |
Web Hampers: terms and conditions for purchase of wine, food and gift hampers. Thank you for considering purchasing a food hamper, wine hamper or gift hamper (or a combination of these hampers!) from Web Hampers. We would like to draw your attention to our terms and conditions as set out below. They enable us to provide all our customers with a smooth and efficient service.
WEB HAMPERS .COM (specialist hamper retailers to public and corporate)
This site is the online trading division of Web Hampers. This means that if paying by credit/debit card our company name will be shown as "Web Hampers" on your card statement.
PAYMENT/CONFIDENTIALITY
WORLDPAY
We use WorldPay for our payment processing for debit and credit cards. WorldPay is a leading e-Commerce payment provider and part of the Royal Bank of Scotland Group. All communications between our customers and WorldPay are securely encrypted and can only be processed by WorldPay. When you make a payment on our web site via WorldPay Web Hampers does not have access of any kind to your card details. By using the services of WorldPay for card processing Web Hampers is PCI-DSS (Payment Card Industry Data Security Standard) compliant for your added protection. We accept Mastercard, Maestro, JCB, Visa credit, Visa Electron, Visa debit and Solo cards.
If there is any concern about ordering on-line then we are happy to take orders over the telephone. Simply call Web Hampers on 01588 638888 and ask for Sales. All card processing for phone orders is PCI-DSS compliant. No card details are stored in any way for your protection.
Alternatively we accept cheques or postal orders, made payable to Web Hampers, to: Web Hampers, Bishop's Castle Business Park, Bishop's Castle, Shropshire SY9 5BX.
Web Hampers do not supply information given to us by our customers to any other person or company. We comply with the Data Protection Act 1998, the SafeBuy web trader Code of Practice and the Distance Selling Regulations 2000.
We will not contact our customers for marketing or promotional purposes without their permission.
ALCOHOL
Please note that under the Licensing Act 1964 it is an offence for someone under 18 to buy, or attempt to buy, intoxicating drinks, or for adults to buy or attempt to buy on their behalf. The maximum penalty is a fine of £1000. Some of the products offered for sale on this site contain intoxicating drinks. In accepting these terms and conditions, if you are purchasing products that contain intoxicating drinks, you are confirming that you are over the age of 18 and legally allowed to purchase alcoholic drinks and that they are not being sent to anyone under the age of 18.
DELIVERY
Web Hampers are pleased to offer a FREE mainland UK delivery service for its' Hampers. This free service takes 2-3 working days from despatch.
Despatches are made Monday to Friday but not on Saturdays or Sundays.
For those occasions where speedy delivery is of the essence or for those who simply can't wait to get their teeth into our hampers a Next (Working) Day service is available for a charge of only £4. (Working Days do not include weekends or Bank Holidays!)
We also offer a Saturday morning delivery service (delivery pre 12 noon) for £19.95.
Hamper Orders for Next Day delivery (or Saturday AM Delivery where Saturday AM has been specified) should be placed by 2pm at the latest to allow time for processing your order, however we will always try to accommodate later requests where possible for next day orders.
NOTE there may be a surcharge for offshore United Kingdom, certain areas of the Highlands and Islands and there may be an additional day or two on the delivery time (please call for details)
As proof that the customer has received a hamper a signature is required. If there is no one at the delivery address, a card will be left asking the intended recipient to contact the carrier company directly and arrange a mutually convenient delivery time. If delivery is unsuccessful a second time, or the customer fails to contact the carrier within 2 days, then the hamper will be returned to Web Hampers and a second charge for delivery may be made at our discretion before the hamper can be despatched again.
Web Hampers will endeavour to despatch all orders on time to ensure delivery in the timescale specified, however we cannot be held responsible for non delivery or delayed delivery due to insufficient or incorrect details submitted by the customer. To avoid any such problem, please make sure all address details are correct and provide a contact telephone number for the recipient so that the carrier can contact them if the need arises.
When a hamper has been received and signed for it will be deemed by Web Hampers that all contents are present . In the unlikely event of any shortfall of the hamper contents please notify us within 3 days of receipt of the hamper and quote the Packing Code located on the Packing List which is included in all of our hampers.
SUBSTITUTIONS
We will always try to send the hampers exactly as described on our website, however we reserve the right to substitute items to the same or greater value if an availability issue on one or more product lines has occurred.
CANCELLATIONS/REFUNDS
Cancellation of an order must be notified in writing by e-mail or fax within 7 working days following receipt of a hamper.
In the event of a cancelled order, it is the recipient's responsibility to repack the hamper in a suitable way for safe transportation and return it to Web Hampers, on receipt of which, the relevant refund will be processed to the customer less the cost of collection (if applicable).
All items should be returned in good condition. Any items that have been opened, consumed, or are ortherwise not fit for resale will not be refunded.
Once a refund has been processed the credit/debit card receipt will be forwarded to the purchaser.
We regret that bespoke hampers which have been made to a customer's specification are non-refundable.
DAMAGED GOODS
Our hampers are packed in such a way that they are suitable for travelling through multiple handling depots of carriers. However if any contents of our hampers are damaged on receipt please notify us within 48 hours of delivery in writing by fax or e-mail.
Damaged contents should be returned to us suitably packaged quoting the Packing Code and Packer's name located on the Packing List which is included in all of our hampers and we will then refund or replace the item(s) concerned upon receipt and inspection.
PRIVACY POLICY
Web Hampers do not disclose buyers' information to third parties as detailed in our Terms and Conditions. Cookies are only used on this shopping site to keep track of the contents of your shopping basket once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. Data collected by this site is only used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
UNFORESEEN CIRCUMSTANCES
While we make every effort to fulfill our orders with all expediency, occasions may arise when this may not be possible due to circumstances outside our control such as - but not limited to - Acts of God, Acts of Government, Fire, Flood, Labour Disputes, Lockouts, Drought, Strike or War, Explosion, Civil Disturbance, Technical failures with power transmission, telecommunications and information technology.
ORDER ACCEPTANCE
Where we suspect a fraudulent attempt to obtain goods from us we will decline the order. We may ask for further evidence of proof of identity and card holder billing residence where necessary as well.
DEEMED ACCEPTANCE
By purchasing a hamper from Web Hampers you have indicated your acceptance of the terms and conditions as set out above.
Thank you for your custom.
To enter our hamper shop to see our range of food, wine and gift hampers please click here |
|
|