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Orders - Delivery Policy for products ordered from Web Hampers Web Hampers are pleased to offer a FREE delivery service to most parts of mainland UK for its food, gift and wine hampers.
Please note: Despatches are made Monday to Friday but not on Saturdays or Sundays. This free service takes 2-3 working days from despatch.See UK postcodes that are excluded from Free Delivery
For those occasions where speedy delivery of your order is of the essence a Next (Working) Day service is available for a charge of only £4. (Working Days do not include weekends or Bank Holidays!)
We also offer a Saturday morning delivery service (delivery pre 12 noon) for £19.95.
Hamper Orders for Next Day delivery (or Saturday AM Delivery where Saturday AM has been specified) should be placed by 2pm at the latest to allow time for processing your order, however we will always try to accommodate later requests where possible for next day orders.
For the avoidance of doubt:
- Despatches are made Monday to Friday only.
- Deliveries are made Monday to Friday, unless Saturday AM delivery option is selected.
- Next Day Deliveries must be ordered by 2pm the day before delivery.
i.e. A Next Day Delivery placed before 2pm on a Thursday will be despatched for delivery on Friday.
i.e. A Next Day Delivery placed before 2pm on a Friday will be despatched for delivery on Monday.
- A Next Day delivery placed AFTER 2pm on a Thursday will be despatched for delivery on the Monday
i.e. A Next Day Delivery placed AFTER 2pm on a Friday will be despatched for delivery on Tuesday.
- A Saturday AM delivery can be placed up to 2pm on a Friday for delivery on the Saturday AM
If it is at all possible we will endeavour to pack and despatch Next Day/Saturday AM orders received after 2pm on the same day but this cannot be guaranteed,
NOTE there is a charge for offshore United Kingdom, and certain areas of the Highlands and Islands and there may be an additional day or two on the delivery time See costs and delivery times for UK out of area charges
As proof that the customer has received a hamper a signature is required. If there is no one at the delivery address, a card will be left asking the intended recipient to contact the carrier company directly and arrange a mutually convenient delivery time. If delivery is unsuccessful a second time, or the customer fails to contact the carrier within 2 days, then the hamper will be returned to Web Hampers and a second charge for delivery may be made at our discretion before the hamper can be despatched again.
Web Hampers will endeavour to despatch all orders on time to ensure delivery in the timescale specified, however we cannot be held responsible for non delivery or delayed delivery due to insufficient or incorrect details submitted by the customer. To avoid any such problem, please make sure all address details are correct and provide a contact telephone number for the recipient so that the carrier can contact them if the need arises.
When a hamper has been received and signed for it will be deemed by Web Hampers that all contents are present. In the unlikely event of any shortfall of the hamper contents please notify us within 3 days of receipt of the hamper and quote the Packing Code located on the Packing List which is included in all of our hampers.
INTERNATIONAL DELIVERY
We can deliver your hamper internationally (to EU countries only), please see Details on EU country delivery costs and call to order EU delivery.
To enter our hamper shop to see our range of food, wine, picnic and gift hampers please click here | |
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